BOSAG launches five-year plan to boost outsourcing jobs, with KNUST E-Learning Centre joining new advisory board
Ghana’s Business Outsourcing Services Association of Ghana (BOSAG) has launched a five-year strategic plan that is to drive growth in the outsourcing sector and create 100,000 jobs by 2030.
The launch in Accra was followed by the swearing-in of BOSAG’s new governing council and advisory board. The KNUST E-Learning Centre joined the advisory board and was represented by its Director, Professor Emmanuel Kofi Akowuah, and Senior Assistant Registrar, Abigail Dzama Anderson.
BOSAG officials said the plan marks a shift from scattered initiatives to a coordinated national effort. Interim Chair Kojo Hayford said the goal is to turn Ghana into a strong outsourcing destination. “This is a commitment to action.
We want to show that Ghana has the people, the skills, and the systems to compete for international work.”
The event brought together representatives from government, industry, and development partners, including GIZ, the Ghana Digital Centres Limited (GDCL), and several global outsourcing experts.
Ghana Digital Centres Limited CEO, Dzifa Gunu, said the sector can grow if training and digital infrastructure expand across the regions. “We see people travelling long distances just to learn.
The structures exist, but we must make them work for the youth,” he said. GIZ’s Invest for Jobs Program described the plan as a major step, noting that Ghana has the workforce but must improve coordination and visibility.
“We have the talent. Now we need to position the country well, promote it, and build the right systems.” said Team Lead John Duti. Global experts at the forum said Africa is becoming a fast-growing outsourcing region.
They noted that Ghana has strong potential but must move fast to attract international firms. The strategic plan is on five key areas: global visibility, skills development, support for local outsourcing firms, policy reforms, and reliable data for decision-making.
BOSAG leaders said the plan targets remote work, customer support services, IT outsourcing, and knowledge-based roles. During a presentation, BOSAG CEO David Gowu said the plan is designed to build a structured industry.
“We want to move from talk to action. If we carry out the right steps, Ghana can reach the 100,000-job mark,” he said. Government officials who attended the launch said the plan aligns with national digital and employment targets.
A statement delivered on behalf of the Minister for Communications, Digital Technology and Innovation by Samuel Antwi Gyekeye, said the BPO sector can absorb young people trained through national programmes.
“The digital space is creating new work. We must prepare people to take these jobs.”
The Chief of Staff’s office also pledged support and called the plan a chance to scale Ghana’s digital work pipeline.
For the KNUST E-Learning Centre, joining the BOSAG advisory board signals a move to link academic digital systems with national job creation.
Published: 14th November, 2025 Source: KNUST E-Learning Centre